Explore Asian Food!

At Pachara, we strive to provide you with the best shopping experience and ensure your satisfaction with every purchase. However, we understand that there may be instances where you may need to request a refund. Please review our refund policy outlined below:

  1. Eligibility for Refunds:
    • You may be eligible for a refund if you encounter any of the following situations:
      • Received incorrect or damaged items.
      • Items delivered past their expiration date.
      • Quality issues with the products received.
      • Missing items from your order.
  2. Reporting and Requesting a Refund:
    • To request a refund, please contact our customer support team within 10 days of receiving your order.
    • Provide a clear description and supporting evidence (such as photos) of the issue with your purchase.
    • Our customer support team will review your request and respond to you in a timely manner.
  3. Refund Process:
    • If your refund request is approved, we will initiate the refund process.
    • Refunds will be issued using the original payment method used for the purchase.
    • Please note that it may take 10 business days for the refund to be processed and reflect in your account.
  4. Return of Items:
    • In some cases, we may request the return of the incorrect, damaged, or expired items before processing a refund.
    • Our customer support team will provide you with instructions on how to return the items, and we will cover any associated shipping costs.
  5. Non-Refundable Items:
    • Certain items may not be eligible for refunds due to their nature, such as perishable goods or items with limited shelf life.
    • Non-refundable items will be clearly stated on our website or during the ordering process.
  6. Change of Mind:
    • We understand that preferences may change, but we are unable to offer refunds for items due to a change of mind or personal taste.
  7. Exceptions and Special Circumstances:
    • We strive to handle each refund request on a case-by-case basis to ensure fair treatment for our customers.
    • In exceptional circumstances or situations not explicitly outlined in this policy, we will work with you to find a satisfactory resolution.

Please note that our refund policy is subject to change, and any updates will be reflected on our website. We recommend reviewing our policy regularly for any modifications.

If you have any further questions or require assistance, please reach out to our customer support team. We are here to help and ensure your satisfaction.

Thank you for shopping at Pachara.