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Shipping Policy for Pachara

Effective Date: 25th May 2023

Thank you for choosing Pachara for your grocery needs. This Shipping Policy outlines important information about our shipping process and delivery services. Please review the following terms before placing your order.

  1. Shipping Locations:
    • We currently offer shipping within the UK mainland ONLY.
    • If your delivery address falls outside our shipping zones, we apologize for any inconvenience caused. Please contact our customer support team for further assistance.
  2. Delivery Methods and Timeframes:
    • We partner with reliable delivery services to ensure your order is delivered safely and efficiently.
    • Delivery times may vary depending on your location and product availability.
    • We strive to process and dispatch your order within 48 from the date of purchase.
    • Please note that unforeseen circumstances, such as extreme weather conditions or public holidays, may cause delays. We appreciate your understanding in such situations.
  3. Shipping Fees:
    • Shipping fees will be calculated and displayed during the checkout process.
    • The applicable shipping charges may vary based on the weight, size, and destination of your order.
    • We may offer free shipping promotions or discounted rates on qualifying orders. Details will be communicated on our website or through promotional materials.
  4. Order Tracking:
    • Once your order is dispatched, you will receive a confirmation email containing a tracking number or a link to track your shipment.
    • You can use this tracking information to monitor the status and estimated delivery date of your package.
    • Tracking may only be limited to only attempted delivery updates only.
  5. Delivery Attempts and Receiving Your Order:
    • Our delivery partners will make reasonable attempts to deliver your order to the provided address.
    • If no one is available to receive the package, our delivery partner may leave a delivery notification or attempt redelivery based on their policies.
    • It is your responsibility to ensure someone is available to receive the package during the estimated delivery timeframe.
  6. Address Accuracy and Re-Delivery Charges:
    • Please ensure that you provide accurate and complete delivery information during the checkout process.
    • If an incorrect or incomplete address is provided and the package is returned to us, we may need to charge additional shipping fees for re-delivery.
    • We are not responsible for any delays or additional costs resulting from inaccurate or incomplete address information provided by you.
  7. International Shipping:
    • At this time, we do not offer international shipping. We apologize for any inconvenience this may cause.
  8. Damaged or Missing Items:
    • In the unlikely event that your order arrives with damaged or missing items, please contact our customer support team immediately.
    • We may require supporting evidence, such as photos or a detailed description, to initiate an investigation and resolve the issue promptly.
  9. Changes to Shipping Policy:
    • We reserve the right to update or modify this Shipping Policy at any time. The revised policy will be posted on our website with the updated effective date.
    • It is your responsibility to review this policy periodically to stay informed about any changes.

If you have any further questions or require assistance regarding our shipping policy, please contact our customer support team. We are here to provide you with a seamless shopping experience.

Thank you for choosing Pachara, and we look forward to serving you!